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Returns and Refunds

  • If you change your mind about a product, it can be returned to us within 14 days of placing the order. The product must be returned to us in its original packaging and in its original condition for re-sale. If, on inspection, the product is in its original condition, we will refund you for the original purchase. You are responsible for the cost of returns postage and packing costs. Please keep a record of your return tracking number (courier and post) as non registered items are not guaranteed delivery. 
  • If a product is delivered to you late or damaged, it can be returned to us within 14 days of placing the order. The product must be returned to us in its original packaging and in its original condition. Please retain return postage and packaging receipts. If, on inspection, the product is indeed late/faulty, we will refund you for the original purchase and the cost of the return. Please keep a record of your return tracking number (courier and post) as non registered items are not guaranteed delivery. 
  • If you buy a Magnus Monitor, you have 14 days, from date of purchase, in which to cancel the whole order. Once the Monitor has been installed onto your tank, after the cooling-off period, we do not accept returns or offer refunds on any/all of the package. 

These terms and conditions do not affect your statutory rights. 

Contact sales@glenfuels.com